Privacy Policy
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Stripe and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Refund / Return Policy
(WALK-IN, ONLINE ORDERING AND CALL IN CUSTOMER)
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by email at the restaurant. For an immediate response, please call the restaurant. The preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
*FOOD ORDER ERRORS
If you receive food that is different from your receipt of purchase, we sincerely apologize. Please call us as soon as you notice that there was an error with your order. You may come to pick-up the correct food items.
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For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
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For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In some cases, we may offer you a store credit.
In all cases, please return the food order in the original container(s) to our host.
*FOOD ORDER INCOMPLETE
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as possible as you notice the food items are not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we refund you with a Gift Card or Certificate.
*FOOD DISSATISFACTION
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
*CANCEL ORDER
Sorry, we cannot cancel, refund or give credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or credit for non-food items or beverages.
*Order Cancelled Delivery Partner
It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you are expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, the order will return to shop and will not be redeliver, you may not be eligible for a refund.
*COMPLIMENTARY FOOD
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy, we will not be able to conduct future business with the customer.
*PLEASE NOTE: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature and consistency of some items may vary slightly after being packaged.
If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund or credit. If the food has been discarded, repackaged or tampered with and we cannot verify its origin or issue, we cannot issue any discount, refund or credit. Also, we will only prepare a second food order in all situations. We will not prepare a third order replacement. For the best quality, all our food are recommended to be consumed immediately, if any issues regarding to the order raise out on the other day are unable to entertain.